Remote Support
The majority of our support is provided remotely,via the helpdesk either over the phone, live chat, e-mail or using our desktop sharing applications.
This allows our engineers to resolve up to 90% of your IT problems quickly and efficiently, without the need for an on-site visit.
This not only results in a quicker turn around for incidents, but also reduces our carbon footprint. The cost to support your business is also substantially less, allowing us to pass this saving onto our customers.
Remotely supporting your business
When your staff have a question, or problem they put a call into our helpdesk, where an engineer will create a new ticket against the user.
Our engineers will then try to diagnose and resolve the problem over the phone or via e-mail or a live chat session.
If our engineers are unable to guide the user through solving the problem, a remote desktop sharing session can be established to enable the engineer to have hands on time directly with the end users desktop.
This enables us to have problems resolved within minutes rather than days.
For more information on our Remote support solutions, please contact our sales team on 0871 221 2671